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Read More of Net, Blogs and Rock'n'Roll on Amazon.com
by: David JenningsThe Amazon.com page for Net, Blogs and Rock'n'Roll now has Amazon's Search Inside features enabled.read more
View ArticleElectronic Ink Publishing Almost Here?
by: Ilya VedrashkoYou might have seen one of yesterday's top tech stories about sales predictions for the Kindle e-reader (378K to be sold in '08). If true, it's a good news for Amazon, but also an...
View ArticleAmazon.com Acquires Games Portal
by: Reinout te BrakeAmazon.com has agreed to acquire casual online games portal Reflexive Entertainment, the Internet retail giant said Wednesday.Reflexive offers free online web games for players to...
View ArticleInnovation and Customer Pain Points
by: Dominic BasultoWith all the gloom and doom surrounding the economy these days, it seems like the consumer-facing companies that are going to do well during an economic downturn are those that...
View ArticleShowtime Samples TV Content on Kindle
Showtime is offering a free Kindle download of the pilot script of the upcoming TV show Nurse Jackie.read more
View ArticleAmazon's Ad Contest
Amazon has announced a competition for customers to create their own 30-second video commercials for the brand. Two winners will each get $10,000 Amazon.com Gift Cards, and their work will be screened...
View ArticleHow Much Money Are Apple and Amazon Making from Selling the iPad and the Kindle?
Getting ready for the iPod coming to an Apple store near you, iTunes TV show downloads is about to happen. Apple will be offering US TV shows for $1 each, as reported by the Financial Times. This...
View ArticleWhy Amazon Will Innovate Past Kindle and Microsoft’s Bing Will Never Win
When I bought my iPad it was very easy to download my new Kindle application to read all my books I bought on Amazon, and I’m sure that Jeff Bezos knows that my Kindle may be replaced. Bezos can do...
View ArticleBright Lights Project: Kindle
BookExpo America, the annual event for the authors, agents, publishers, distributors, and assorted vendors of the book industry, just concluded last week in New York City. The gig was filled with...
View ArticlePlaying the Long Game
As an interesting addendum to the post below I came across this Quora answer from an ex-Amazon employee to the question 'What allows Amazon to be so innovative?'. Alongside mentions of visionary...
View ArticleJeff Bezos is a CX Dream Come True!
Last week, I wrote about Union Bank and their "Do Right" campaign. I love the campaign, but I was left with questions as to whether employees live it and customers experience it. One company who leaves...
View ArticleJeff Bezos Gets Customer Experience - But What About Employee Experience?
Two weeks ago, I wrote a post about Jeff Bezos' latest shareholder letter and his commitment to, or obsession with, his customers. One of the responses I got to that post was from Micah Solomon, who...
View ArticleAmazon Earns Customer Loyalty With Integrity, Not Rewards
I got an email a few days ago from Amazon, telling me the price of the book I’d ordered had dropped, so it was passing the savings on to me. I think it was all of $.16. But that small sum is why I’m a...
View ArticleThe Art and Science of Customer Insights
Brand as business bit: The combination of listening to customers and digging into data is only one of the many fascinating insights revealed in Brad Stone‘s expose on Amazon and its CEO Jeff Bezos, THE...
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